salon policies.
booking policies
- To reserve an appointment at Salon Society, a valid credit card must be kept securely on file. All information is encrypted within our booking system, and you may request removal if you choose not to continue receiving services with us.
- New colour guests are required to leave a deposit at the time of booking. (deposit amount varies per service/stylist)
- If you do not have a credit card, deposit or pre-payment via e-transfer is required for every appointment booked. We’re not able to make exceptions here — this helps us keep scheduling fair for all guests and team members.
- A small $2.75 Client Care Fee is added to each service ticket. This allows us to continue offering client focused care & personal touches — like full service reception, online booking, flavoured sodas and syrups, lattes, snacks, and feminine care products in our washrooms.
- A small $2.20 Green Fee is added to each service ticket. This allows us to properly recycle all applicable items used to service our clients as well as continue to make improvements through reducing our environmental impact.
Cancellation policies
Your appointment time is reserved just for you. We kindly ask for at least 48 hours' notice for any cancellations or changes.
- Cancellations with less than 48 hours' notice will result in a charge of the scheduled service cost up to $50.
- Same day cancellations will result in a 50% charge of the scheduled service up to 2 hours before the appointment time.
- Same day cancellations with less that 2 hours notice will be charged 100% of the scheduled service.
Important Note: To ensure your message is received, appointment changes must not be made via Instagram, Facebook, or other messaging platforms. Please call the salon during business hours or email us after hours to cancel or reschedule.
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Email: [email protected]
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Phone: (306) 581-4247
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deposits & Special bookings
Deposits are non-refundable and will be applied toward the total cost of your service at the time of your appointment.
If you reschedule your appointment your deposit will move with your booking. If you cancel the appointment the deposit is forfeited.
If you reschedule your appointment your deposit will move with your booking. If you cancel the appointment the deposit is forfeited.
late policy
Typically, arriving 15 minutes past your appointment is too late. Keep in mind if you are running late, it causes the salon to run behind schedule for the rest of the day. Please give the salon a courtesy call, we will work with you as best we can or rescheduling may be an option.
Please Note: If you are running more than 30 minutes late, it may not be possible to achieve your desired result, and we may need to reschedule your appointment. Significant delays impact the experience of clients booked after you, and we want to respect everyone’s time. In these cases, our late policy will apply to appointments that need to be rescheduled.
Please Note: If you are running more than 30 minutes late, it may not be possible to achieve your desired result, and we may need to reschedule your appointment. Significant delays impact the experience of clients booked after you, and we want to respect everyone’s time. In these cases, our late policy will apply to appointments that need to be rescheduled.
OUR COMMITMENT TO CLEAN
Your comfort and safety are our top priority. We proudly use Mint Cleaning, a Canadian brand based in British Columbia, for all of our cleaning and sanitation needs. Their non-toxic, eco-friendly products help us maintain the highest level of cleanliness without compromising the environment or your well-being.
SERVICE ADJUSTMENTS
We strive to offer our clients the highest level of client satisfaction. If you are having challenges with your cut or colour, let us know within 3 business days of your visit and we will happily adjust what is needed. Adjustment appointments must be booked within 7 days of original service date & must be booked with the same stylist or same stylist level.
Due to the nature of our services, and costs associated with our artistry we do not offer refunds for services rendered.
To contact management please reach out via email to [email protected].
Due to the nature of our services, and costs associated with our artistry we do not offer refunds for services rendered.
To contact management please reach out via email to [email protected].
BOUTIQUE POLICIES
Returns for store credit accepted if:
50% store credit if:
FINAL SALE ITEMS:
For hygiene, safety, or policy reasons, certain items are final sale and cannot be returned, exchanged, or credited. This includes gift cards, event/class tickets, discounted items, hot tools, beauty accessories, candles, travel/sample sizes, lip and eye products, gifted or donated items, and select boutique products. Gifted items are not eligible for return, exchange, or credit.
- Product is Kérastase, L'Oréal, or Dermalogica*
- Returned within 14 days with receipt or salon file match
- Unused, in original condition and packaging (all items included)
50% store credit if:
- Product is Kérastase, L'Oréal, or Dermalogica*
- Returned within 30 days with receipt or salon file match
- Less than 10% used, complete packaging
FINAL SALE ITEMS:
For hygiene, safety, or policy reasons, certain items are final sale and cannot be returned, exchanged, or credited. This includes gift cards, event/class tickets, discounted items, hot tools, beauty accessories, candles, travel/sample sizes, lip and eye products, gifted or donated items, and select boutique products. Gifted items are not eligible for return, exchange, or credit.
GUEST EXPERIENCE & CHILDREN IN THE SALON
For the comfort of all our guests and the enjoyment of your experience, children are only permitted in the salon when receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service & left unattended. Babies in buckets are welcome, because mama, we get it. We do not have the facilities to care for children. We cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests. Your understanding is greatly appreciated.
ADDITIONAL POLICIES
At Salon Society, we take every precaution to protect our guests during services and provide professional robes and capes for your comfort. However, we are not responsible for damage to clothing, footwear, or personal belongings that may occur during your appointment.
We kindly ask guests to avoid wearing irreplaceable, expensive, or special clothing items to their visit. By proceeding with your service, you acknowledge and accept this policy.
We kindly ask guests to avoid wearing irreplaceable, expensive, or special clothing items to their visit. By proceeding with your service, you acknowledge and accept this policy.
location.We are located in the trendy warehouse district of Regina, Saskatchewan. Inside a beautiful heritage brick building at 1368 Rose Street, Regina close to local amenities & shopping (we're the purple building on the corner!).
Nearby, you can find other locally-owned businesses such as The Everyday Kitchen, Local Market, Rebellion Brewing, Hillberg & Berk, The Alternative, Brick & Mortar, Richardson Lighting, and The Four Points by Sheraton. We have ample free parking with no time limits, we run an ethically responsible and environmentally sustainable salon. Absolutely everyone is welcome in our space. |
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