cancellation policy.
We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with a minimum of 48 hours notice. You may cancel or reschedule your appointments before 48 hours either by logging into your customer profile, using the Vagaro App (white one in the App Store), through the email confirmation you received from us, or by calling the salon. You must call us during business hours to avoid cancellation fees. If you are calling outside of our business hours, please email us instead to give us ample opportunity to contact another guests off the waiting list.
The salon requires a non-refundable deposit to reserve certain appointments.
The salon requires a non-refundable deposit to reserve certain appointments.
- Any service cancelled/rescheduled with less than 48 hours' notice will be charged $25.00/service cancelled.
- Any service cancelled/rescheduled with less than 24 hours' notice will be charged $35.00/service cancelled.
- "No call/No Show" will be charged 100% of the service(s) booked using either the deposit on file, any gift cards on file or the payment must be submitted prior to re-booking. SASO loyalty points may also be deducted from your account.
late policy.
Typically, arriving 15 minutes past your appointment is too late. Keep in mind if you are running late, it causes the salon to run behind schedule for the rest of the day. Please give the salon a courtesy call, we will work with you as best we can or rescheduling may be an option.
If you are running more 30 minutes late, it will be impossible to achieve your desired end result. It will be best to reschedule your appointment for a later date. A long delay makes things worse for each customer who follows, and that’s unfair to clients who arrive on time. In this case you may be charged a $35.00 fee per service booked and the payment must be submitted prior to re-booking.
If you are running more 30 minutes late, it will be impossible to achieve your desired end result. It will be best to reschedule your appointment for a later date. A long delay makes things worse for each customer who follows, and that’s unfair to clients who arrive on time. In this case you may be charged a $35.00 fee per service booked and the payment must be submitted prior to re-booking.
service adjustment.
We strive to offer our clients the highest level of client satisfaction. If you are having challenges with your cut or colour, let us know within 3 business days of your visit and we will happily adjust what is needed. Adjustment appointments must be booked within 7 days of original service date & must be booked with the same stylist or same stylist level. Due to the nature of our services, and costs associated with our artistry we do not offer refunds for services rendered.
boutique policies.
Salon Society is happy to return/exchange any item* from the boutique for store credit if:
- Item is returned with receipt or salon file
- Under 14 days from purchase
- Unused, perfect condition (same as purchased)
- Item is returned with receipt or salon file
- Under 30 days from purchase
- If less than 1/4 of the product has been used
- Sale/Discounted items (Bundle Box Deals)
- Hot tools, hair accessories, brushes, combs (must go through manufacturer for warranty)
- Travel sized, deluxe sample sized items
- Candles
- Lip/Eye products
- SASO gifted/donated items are not eligible to be returned/exchanged/or offered store credit
gift cards and service packages.
- All gift card or service package purchased are final sale and cannot be refunded
- Gift card values never expire
- Package discounts are valid for 365 days after purchase, after that date the value of the gift card is still valid
- Gift cards purchased, or gifted for services are non-transferable and can be used for the original service listed only
tips and saso etiquette.
- Blondes: Come with day old hair. Dirty hair is important because the cuticle is already open allowing chemical services to have better end results. But not too dirty, one day is sufficient.
Colours: Come with clean, dry hair. The colour will have less work to do penetrating the hair shaft. - Please avoid wearing your best outfit. Although we try to practice cleanliness, it's hard to avoid possible colour and/or bleach stains in the process.
- Bring one to three photo references to show what look you're inspired by. This will ensure you and your stylist are clear on what the finished result should be. Showing more than three photos may cause miscommunications.
child safety policy.
For the comfort of all our guests and the enjoyment of your experience, children are only permitted in the salon when receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service & left unattended. Babies in buckets are welcome, because mama, we get it. We do not have the facilities to care for children. We cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our other guests. Your understanding is greatly appreciated.
We appreciate you.
We appreciate you.
location.We are located in the trendy warehouse district of Regina, Saskatchewan. Inside a beautiful heritage brick building at 1368 Rose Street, Regina close to local amenities & shopping (we're the purple building on the corner!).
Nearby, you can find other locally-owned businesses such as The Everyday Kitchen, Local Market, Sweet Pea & Noelle Bridal Boutique, Rebellion Brewing, Hillberg & Berk, The Alternative, Brick & Mortar, Richardson Lighting, and The Four Points by Sheraton. We have ample free parking with no time limits, we run an ethically responsible and environmentally sustainable salon and absolutely everyone is welcome in our space. See you soon! |
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