CANCELLATION POLICY:
The salon requires a non-refundable deposit* to reserve certain appointments. We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with 48 hours notice and the deposit will be held on file for future use.
Less than 48 hours notice will be charged 50% of the reserved service amount.
Less than 24 hours and “NO SHOWS” will be charged 100% of the reserved service amount.
*PLEASE NOTE* After the COVID-19 lockdown our cancellation policies are going to be strict. We have a long list of beautiful people who are waiting patiently to get in to get their hair done. If you do not show up for your appointment or cancel last minute you are really putting us in a pickle. We thank you in advance for your understanding.
If you have a fever or are sick please do not come in. You will not be charged any fees for cancellations directly related to illness. We thank you for your understanding.
Less than 48 hours notice will be charged 50% of the reserved service amount.
Less than 24 hours and “NO SHOWS” will be charged 100% of the reserved service amount.
*PLEASE NOTE* After the COVID-19 lockdown our cancellation policies are going to be strict. We have a long list of beautiful people who are waiting patiently to get in to get their hair done. If you do not show up for your appointment or cancel last minute you are really putting us in a pickle. We thank you in advance for your understanding.
If you have a fever or are sick please do not come in. You will not be charged any fees for cancellations directly related to illness. We thank you for your understanding.
LATE POLICY:
Typically, arriving 15 minutes past your appointment is too late. Keep in mind if you are running late, it causes the salon to run behind schedule for the rest of the day.
If you are running 15 minutes late, please give the salon a courtesy call. Depending on how late you are, rescheduling may be an option.
If you are running 30 minutes late, it will be very hard to achieve your desired end result. It will be best to reschedule your appointment for a later date. A long delay makes things worse for each customer who follows, and that’s unfair to clients who arrive on time.
If you are running 15 minutes late, please give the salon a courtesy call. Depending on how late you are, rescheduling may be an option.
If you are running 30 minutes late, it will be very hard to achieve your desired end result. It will be best to reschedule your appointment for a later date. A long delay makes things worse for each customer who follows, and that’s unfair to clients who arrive on time.
RETURN/EXCHANGE POLICY:
If a product has been opened it may be returned within 14 days of purchase date for an exchange or store credit. If a product is unopened, it may be returned for a full refund* within 14 days of purchase date. Original debit/credit card must be provided for refund.
TIPS & SALON ETIQUETTE:
- Blondes: Come with day old hair. Dirty hair is important because the cuticle is already open allowing chemical services to have better end results. But not too dirty, one day is sufficient.
Colours: Come with clean, dry hair. The colour will have less work to do penetrating the hair shaft. - If you have extremely curly hair, please try to smooth it out with either a round brush or blow dryer prior to your appointment.
- Please avoid wearing your best outfit. Although we try to practice cleanliness, it's hard to avoid possible colour and/or bleach stains in the process.
- Bring one to three photo references to show what look you're inspired by. This will ensure you and your stylist are clear on what the finished result should be. Showing more than three photos may cause miscommunications.
SALON EXPERIENCE:
- In consideration of other clients, please turn cell phone ringers to a lower volume or vibrate.
- Salon Society welcomes all families. However, children under age 13 MUST NOT be left unattended in any area of the salon. If you need to bring your child with you to your appointment, please bring a quiet activity for them to work on during your visit. Many of our guests use this time as an escape from their daily life to enjoy peaceful relaxation.
We recommend clients to not bring children under age six for visits lasting more than 30 minutes. It can be difficult to expect younger children to remain quiet and patient for longer periods of time. If you must do so, please be aware and courteous of other salon guests. - Children should not climb, stand, or play on any salon equipment including chairs, benches, sinks, etc. They should not spin or pump hydraulic equipment. For their own safety, children should always walk, not run through the salon. Parents will be charged the full price of repairing or replacing any damaged equipment resulting from misuse by their children.
Please remember that our stylists are using very sharp scissors, clippers and other tools, as well as chemicals that can be damaging to the skin and eyes.
LOCATION:We are located in the trendy warehouse district of Regina, Saskatchewan. Inside a beautiful heritage brick building at 1368 Rose Street, Regina close to local amenities & shopping (we're the purple building on the corner!). Nearby, you can find other locally-owned businesses such as The Everyday Kitchen, Local Market, Sweet Pea & Noelle Bridal Boutique, The Beauty Loft, Rebellion Brewing, Project Barre Studio, Hillberg & Berk, Hanger & Rack, Brick & Mortar, Richardson Lighting, and The Four Points by Sheraton.
We have ample free parking with no time limits, we run an ethically responsible and environmentally sustainable salon and absolutely everyone is welcome in our space. See you soon! |
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